Frequently Asked Questions
Everything you need to know about your ZD Gaming experience.
What is the standard shipping time for gaming hardware?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
Do your gaming PCs and components come with a warranty?
Yes, all hardware purchased through ZD Gaming comes with a minimum 1-year manufacturer warranty. Extended ZD Protection plans are also available at checkout for additional coverage.
What is your return policy for electronics?
We offer a 30-day return policy for most items. Products must be in their original packaging with all accessories included. Please note that opened software or digital codes are non-refundable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for high-performance builds.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.
Are the components in your pre-built PCs customizable?
Our 'Custom Series' allows for full component selection. For our 'Ready-to-Ship' models, specifications are fixed to ensure the fastest delivery times possible.